Return Policy

Thank you for shopping at 28Letters. We value your satisfaction and want to ensure you have a positive shopping experience with us. Please take a moment to review our return policy:

1. All Sales Are Final: To provide you with the most accurate information about our products, we diligently describe the content, weight, and size of each book in the product description. As such, all sales are final, and we cannot accept returns or offer refunds or exchanges for change of mind.

2. Defective, Damaged, or Wrong Item Received: While we strive for perfection, we understand that errors or issues may occur during the fulfillment process. We urge you to inspect your order immediately upon receipt. In the unfortunate event that you receive a defective, damaged, or incorrect item, please notify us within 48 hours of delivery. Contact our customer support team with relevant details and images, and we will promptly assess the situation and take appropriate action to make it right.

3. Our Commitment: Your satisfaction is our top priority, and we are dedicated to resolving any issues that arise during your shopping experience. We will work diligently to investigate and resolve any legitimate concerns related to defective, damaged, or incorrect items.

4. Contact Us: If you need assistance or have any questions about our products or policies, please don't hesitate to contact our customer support team. We are here to help and ensure you have a delightful shopping experience.

We appreciate your understanding and cooperation in adhering to our return policy. Should you require any further assistance, please don't hesitate to reach out to us. Thank you for choosing 28Letters, and we hope you enjoy your purchase.

Sincerely,

28Letters